Frequently asked questions

Frequently Asked Questions

Need help? Be sure to visit our support forums for answers to your questions!

Delivery Instructions

Delivery Dates

  • Deliveries will take 3-5 business days. Once our payments team confirm your order it will take 1-3 days to process the delivery. Once the order has been processed an email will be sent to you.
  • Deliveries will be done between 09:00 and 17:00 from Monday to Friday (excluding public holidays).

Standard Delivery For Goods

  • Delivery will take place within 3 to 5 working days at a flat rate of R100 only in Gauteng.
  • You also have the additional option to collect your order from a local post net.

Free Deliveries

  • We offer free deliveries for July.
  • Free deliveries will be only offered in Johannesburg, Midrand, Pretoria, Springs, Boksburg, Benoni, Soweto, Kempton Park and Germiston.
  • Free deliveries will take place using local pickup or capital points. Local pickup or Capital points is a method that allows the customer to pick up the order themselves from their local shopping spots e.g malls.
  • Once your order is confirmed, it will take 3-5 business days to process your delivery. Once processed, an email will be sent to you which will include the local pickup point of your order.
Returns

NO RETURNS OR EXCHANGES

All sales with CULTURESTORE are final. CULTURESTORE is an online consignment store that distributes goods on consignment, meaning all items we carry and offer on this site are provided by independent owners. Once an item sells on our online store, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges.

If you have any questions or concerns with regard to sizing or condition of a specific product on our site, please e-mail us before committing to purchase.

Refunds are ONLY processed based on fulfillment errors, such as incorrectly delivered items, defective items or missing items.

Feel free to contact us with any questions.

081 411 8974

072 689 5560

Privacy Policy

Who we are

Our website address is: https://culturestore.co.za

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We do not share personal information with companies, outside organizations and individuals unless one of the following circumstances apply:

With your consent

We will share personal information with companies, outside organizations or individuals if we have your consent to do so. We may also seek your additional consent for purposes subsequently notified to you.

For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. These companies are authorized to use your personal information only as necessary to provide these services to us. If personal data is transferred to or processed in countries outside the European Union, we make sure that our contractors guarantee an adequate level of data protection.

For legal reasons

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We will share personal information with companies, outside organizations or individuals if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, detect, prevent, or otherwise address fraud, security or technical issues or protect against harm to the rights, property or safety of our users or the public as required or permitted by law.

In case of a sale or asset transfer

If we become involved in a merger, acquisition or other transaction involving the sale of some or all of our assets, user information, including personal information collected from you through your use of our services, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you and ask for your consent where applicable.

In anonymous form for business purposes

We may share anonymous, non-personally identifiable information publicly and with our partners such as businesses which we have a relationship with, advertisers or connected sites. For example, we may share information to show trends about the general use of our services

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

How do I track my order

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