Frequently Asked Questions
Need help? Be sure to visit our support forums for answers to your questions!
- Deliveries will take 3-5 business days. Once our payments team confirm your order it will take 1-3 days to process the delivery. Once the order has been processed an email will be sent to you.
- Deliveries will be done between 09:00 and 17:00 from Monday to Friday (excluding public holidays).
Standard Delivery For Goods
Delivery will take place within 3 to 5 working days at a flat rate of R100 only in Gauteng.
- You also have the additional option to collect your order from a local post net.
- We offer free deliveries for July.
- Free deliveries will be only offered in Johannesburg, Midrand, Pretoria, Springs, Boksburg, Benoni, Soweto, Kempton Park and Germiston.
- Free deliveries will take place using local pickup or capital points. Local pickup or Capital points is a method that allows the customer to pick up the order themselves from their local shopping spots e.g malls.
- Once your order is confirmed, it will take 3-5 business days to process your delivery. Once processed, an email will be sent to you which will include the local pickup point of your order.
NO RETURNS OR EXCHANGES
All sales with CULTURESTORE are final. CULTURESTORE is an online consignment store that distributes goods on consignment, meaning all items we carry and offer on this site are provided by independent owners. Once an item sells on our online store, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges.
If you have any questions or concerns with regard to sizing or condition of a specific product on our site, please e-mail us before committing to purchase.
Refunds are ONLY processed based on fulfillment errors, such as incorrectly delivered items, defective items or missing items.
Feel free to contact us with any questions.
081 411 8974
072 689 5560
Who we are
Our website address is: https://culturestore.co.za
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We do not share personal information with companies, outside organizations and individuals unless one of the following circumstances apply:
With your consent
We will share personal information with companies, outside organizations or individuals if we have your consent to do so. We may also seek your additional consent for purposes subsequently notified to you.
For external processing
For legal reasons
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We will share personal information with companies, outside organizations or individuals if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, detect, prevent, or otherwise address fraud, security or technical issues or protect against harm to the rights, property or safety of our users or the public as required or permitted by law.
In case of a sale or asset transfer
If we become involved in a merger, acquisition or other transaction involving the sale of some or all of our assets, user information, including personal information collected from you through your use of our services, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you and ask for your consent where applicable.
In anonymous form for business purposes
We may share anonymous, non-personally identifiable information publicly and with our partners such as businesses which we have a relationship with, advertisers or connected sites. For example, we may share information to show trends about the general use of our services
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.